Availability & Dispatch
- We offer worldwide shipping through trusted carriers such as USPS, UPS, FedEx, DHL, or other local shipping providers.
- Order processing time takes approximately 5-7 business days, from Monday to Friday.
- Transit time for delivery is estimated to be 5-7 business days, from Monday to Friday.
- On-sale items takes 5 business days more to handle
- Shipping prices:
- We have a flat rate of $5.99 for all orders.
- Free shipping is available for orders over $100.
- While we strive to meet scheduled delivery dates, please note that we cannot be held responsible for any delays caused by factors beyond our control, such as inclement weather or traffic congestion.
Order Change:
- Once your order has been confirmed, it cannot be changed or canceled. If you wish to obtain a refund, please initiate the refund process within 30 days of receiving the product.
Contact Information:
Email: [email protected]
Phone: +84962012016 (Working hours: Chicago 9:15am-12am)
Return Policy:
- If you wish to return an item purchased from our online gift shop, please refer to our Return and Refund policy within 30 days of receiving your order. Ensure that the item is safely packed in its original packaging. All products must be returned in their original condition. If you encounter any issues with a product, please contact our customer service.
- For more information on the return procedure, please contact us.
Return Address:
US Office: 30 N Gould St Ste R Sheridan, WY 82801
Vietnam Office: 0F6 3rd Floor, S3 Vinhome Skylake, Pham Hung street, My Dinh 1 District, Hanoi
Please note:
- Customers are responsible for covering the cost of shipping the product back to us.
- Shipping, handling, and other fees are non-refundable.
- Cash on delivery is not accepted.
- You must provide us with the tracking number for your return.
- Custom or custom-made products are only eligible for exchange.
- Once we receive and confirm your return, you will receive an email notifying you that your return process is complete. Refunds will be processed within 7 business days.
Item Not Received:
- If you have successfully placed an order and have not received it, please check the tracking status, which will be sent to you via email. If you encounter any issues, feel free to email us.
- Please note that sometimes the tracking system may not accurately display the package’s location due to technical limitations. If you are still unable to locate your item in such cases, please reach out to our customer service team.
Our delivery partners will not ask you to touch handheld devices or sign for deliveries and will maintain social distancing requirements issued by the government when making deliveries.
You may also wish to add delivery driver instructions in the shopping cart to instruct the driver to leave your items in a safe location.
Selecting item options on a product page displays a message to show if an item is in stock or, if not, an estimate of when the item will be available for dispatch. If the message displayed for an item is “Item in stock” it means there is at least one available for dispatch. If you have ordered some items that are not in stock then we would normally dispatch your order when all items are available. Please let us know if you would like to split your order and have the items in stock dispatched immediately for a small additional charge.
Some of our larger and products are not held in stock and are brought in to order. In addition, many of our ARTISTS and artisan manufacturers produce in small batches, which sometimes means items are not always available for immediate dispatch. We provide an indication of the likely dispatch timescale for these items e.g. “1-2 weeks”, however from time to time this may take a little longer. Some of our exclusive ranges are made to order, these pieces will take a bit longer to create but are worth the wait.
Certain items such as our larger and products are only brought in to order and may not always be immediately available from the manufacturers or ARTISTS. These items will have an indicative lead time on the product page rather than showing as in stock.
Courier Delivery Instructions
You can add delivery instructions for the courier in the shopping cart. These instructions are printed on the address label for our couriers to follow (excludes Royal Mail and pallet deliveries). A signature will be required to confirm receipt of courier deliveries unless you authorise the parcels to be left in a safe place. If you request your items to be left unattended, this is at your own risk and we are unable to reimburse you for any lost or weather damaged items.